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Better Manage Your Staff Dynamics
More Effective Physician/Patient Communications
Staff
Dynamics
Is
internal team conflict robbing you of productivity? Is conflict degrading
patient relations and profitability? Is internal conflict increasing your
risk management level? Using proprietary techniques of
medical practice consulting: health care services, we foster executive team building by cultivating:
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More relaxed, confident and
effective leaders
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An increasingly ordered,
responsive and ethical management style
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Better relations between
physicians, managers, staff and patients
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Increased productivity,
profitability and practice value
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Better practice-patient
relations (customer service consulting)
Simply click
health
care for a complimentary
health care industry consultation
(consulting services customized to your needs).
"Thanks
again for your help!!!
It is a benefit to our
organization, Dr.
[Name], and our
staff. I am grateful for your interest
in assisting us. Your involvement has been very valuable.
I still think you should present a talk to the Medical Group
Management Association (MGMA national conference) on dealing with the
difficult physician (or maybe it’s the dysfunctional administrator that
works with the physicians). It would be a packed room because all of us
in medical practice management (and hospital administration) face very
similar situations to this one."
-- CMPE and COO
"Very well received. I think
he clearly layed [sic] out a real plan of action that we can use when we
are faced with a difficult/unreasonable doctor situation. He was
great. Where did you find him?" -- Gulf Coast MGMA
Best practices:
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Healthcare industry management consultant,
Dr. Marshall Colt, will visit your
medical group practice or hospital for a day or more, assessing the
situation by meeting confidentially with relevant personnel.
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Then, after briefing your appropriate leaders of his general
findings, he will propose a strategy and tactical course(s) of
action.
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With your approval, Dr. Colt will then begin the organizational
development and/or executive coaching needed to help make your
medical group practice or hospital function more smoothly, effectively and profitably.
Dr. Colt specializes in executive
coaching for better medical practice management, physician risk management
education, dealing with bad behavior by physicians and enhanced specialty
medical practice management.
Please click healthcare to receive a quote
for your healthcare consulting needs.
Health care articles by Dr. Colt,
including the October 2005 MGMA article.
Physician/Patient Communications
Do you know the #1 reason patients choose a medical practice or hospital?
Years ago, consulting to a Florida hospital group, we found the main reason
patients chose a hospital (in 3 of 4 hospitals surveyed) was they wanted to be
"treated as people not as illnesses."
Dr. Colt specializes in teaching
physicians patient-centered communications skills, the #1 reason patients choose
a hospital or medical practice.
Using
experiential techniques of communications skills training, we help medical
practices maximize their bottom lines by cultivating:
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Patient-centered communication/listening and collaborative decision making
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Compassionate treatment of patients, and respect for their privacy and
dignity
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Ability to convey empathy and a sense of concern for all patients
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Ability to elicit from patients the values, ideas and feelings which
influence the patient/physician relationship and which impact treatment
decisions
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Ability to effectively communicate medical information with patients
Simply click health
care for a complimentary
health care industry consultation
(consulting services customized to your needs).
"The sense one gets...is one of respect
for Dr. Colt's personal integrity and a genuine liking of him as a person.
His sense of humor, down to earth manner of relating, his sensitivity, and
his genuine interest in others were all much appreciated, not just by [us]
but by his co-workers and colleagues as well." -- VA
Medical
Center, Denver
Best practices:
-
Healthcare industry management consultant,
Dr. Marshall Colt, will visit your
medical group practice or hospital for a day or more, teaching
physicians effective physician/patient communications skills.
-
With your approval, Dr. Colt will then begin the
follow-up executive coaching often necessary to ensure your
physicians continue to practice patient-centered communications,
which will increase your bottom line.
Although now based in San Diego, Dr. Colt taught physician/patient communications
skills to med students at the University of Colorado Medical School and knows
improved such skills help hospitals and group practices gain more patients.
Please click health care consulting to receive a quote
for your healthcare consulting needs.
Corporate Psychological Management
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1150 Anchorage Lane, 6th Floor
San Diego, CA 92106-3124 USA
Tel: (+1) 619.886.7777
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600 17th Street, Suite 2800 South
Denver, CO 80202-5428 USA
Tel: (+1) 303.601.0748 |
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